RiverMead Software & Hardware
Welcome to the RiverMead Knowledge Base!
This "book" is focused on all things Software related. This will cover all software used within RiverMead, that is not specific to our Medical staff.
It will also cover things related to hardware, such as iPhone reboots, desk phone troubleshooting, printing and more!
If you have any suggestions, or requests, please reach out to RMIT@rivermead.org
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The Worx Hub
Submitting A Work Order Without a WorxHub Account
Even if you don’t have your own WorxHub login, you can still submit a work order. Here’s how: ...
Linking an Asset to a Work Order
If you’re creating a work order for a specific piece of equipment, tagging it in the work order h...
Work Order Basics and Best Practices
The WorxHub is a great tool for our Facilities team, but it works best when requests are put in p...
Submitting a Work Request as a User
Work requests are how we notify our Facilities team when something needs to be repaired or addres...
Updating a Resident's Profile
Residents each have an individual profile in TheWorxHub. If you need to make any changes to a res...
Printing, Scanning, and PaperCut!
This chapter digs into all things printing.
How to add a printer
If there are any questions, or a printer asks for admin credentials, please contact either Networ...
How to use ScanSnap
Logging in, and using ScanSnap When you log into the computer, double click the “ScanSnap”...
PaperCut Documentation
Logging into copier to releasing print jobs, scan documents and copy Step 1 Press the keyboard ...
PaperCut and iPads
If there are any issues with printing, please reach out to RiverMead IT or NetCov. This guide ...
How to change your default printer
If you are continuing to have issues, please reach out to Network Coverage or RiverMead IT. Ho...
How make a Scans shortcut on Mac.
If you are stuck or need assistance, please reach out to NetCov or RMIT. Adding the shortcut: ...
Printing from iPads: MS Word
Note: This is a separate method to print on iPads. I've seen this used mostly in relation to Mic...
New User Expierence
This chapter covers the enrollment of new users! This includes MFA guides, how-to's and more.