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If there are any questions, or a printer asks for admin credentials, please contact either Network Coverage or RiverMead IT.  Adding Printers Look at your desktop, and find the folder icon on your taskbar. Once open, at the top of your window ...

Logging into copier to releasing print jobs, scan documents and copy Step 1 Press the keyboard icon in the top right corner of the screen. If you are printing at the Mead, please see the image below. Select keyboard in the bottom right, and you can use th...

If there are any issues with printing, please reach out to RiverMead IT or NetCov. This guide will show you how to print with PaperCut on an iPad, and will explain the queues. On your iPad, look for the search icon. Once found, press it and search fo...

Even if you don’t have your own WorxHub login, you can still submit a work order. Here’s how: Navigate to the RiverMead WorxHub login page (https://rivermead.theworxhub.com). Please note that RiverMead has its own WorxHub link. If you Google WorxHub,...

If you’re creating a work order for a specific piece of equipment, tagging it in the work order helps Facilities find it and track how long it’s been out of service. You can only tag an asset in a work order if you are logged in to WorxHub. To start, create ...

The WorxHub is a great tool for our Facilities team, but it works best when requests are put in properly! The following guide will provide everyone with some do’s and don’ts for submitting work requests to make sure your request is processed as efficiently and...

Sending a Fax Using Documo to send a fax is similar to sending an email. When you first log in to Documo, it will take you to the Fax page: Type the number you are faxing to in the “Fax Number” box or select the blue button on the right side to select a ...

For a guide on how to send a fax, visit .Receiving FaxesLog into Documo. Navigate to the “History” tab on the left side of the page.From here, you will see a list of all inbound and outbound faxes sent from the fax numbers your account has access to. To see o...

Work requests are how we notify our Facilities team when something needs to be repaired or addressed. If you’ve never put one in before or you’re just brushing up on the basics, this guide will show you how to fill out and submit a work request. Log into Th...

If you are continuing to have issues, please reach out to Network Coverage or RiverMead IT. How to check your Windows Version: On your desktop, head to the bottom left section where you have the windows logo, and search bar. This could be at the center...

If you are stuck or need assistance, please reach out to NetCov or RMIT. Adding the shortcut: Open finder on your mac   Once open, head to “Go” and then “Connect to server…”   One you’ve clicked that, a box will appear copy the fo...

Residents each have an individual profile in TheWorxHub. If you need to make any changes to a resident’s profile, please follow these directions to update their information. Please note that you need to have the correct permissions in TWH to be able to make t...

Logging in, and using ScanSnap When you log into the computer, double click the “ScanSnap” icon on your desktop. \ Once opened, you are good to go with scanning. When you log out and log into different accounts, ScanSnap will disconnect f...

What is Egnyte? Egnyte is our cloud file system provider. Like Google Drive,  Egnyte is all online, and allows you access, edit, and share documents where ever you go. Enrolling in MFA:  MFA is critical with Egnyte to protect our company information. MFA c...

Adding a shared inbox via Outlook Web:  Head to outlook.com on your device. Once logged in, head over to the "View" bar, then "View Settings"   Within "View Settings" click on "Account" then "Shared with me"   Click "Add" then type in your ema...

Welcome to the RiverMead KB! How Bookstack works: Welcome to the refreshed RiverMead Knowledge Base! Unlike Confluence, this software will work on mobile devices far better than what we have currently.  Bookstack also offers a unique organizational philos...

General knowledge:  The Village by far is the most modern construct we have on campus. With recent discovery, it has been found that every cottage, apartment (IL and AL), and villa has CAT ran to them. This will be massively beneficial come the time to run AP...

AL / IL Cabling:  The Mead has very limited cabling running from IL apartments to our closets.  Most apartments have phone cabling running back to our closets, or, closets that we do not use. In order to provide cabling for each resident, we would need to pul...

Note:  This is only for a select few users who are authorized to use PCC from home, or a remote location. All other nursing staff who do not routinely remotely work are not impacted.  How to setup:    1) When you log in you will be prompted with the mess...